CASE STUDY / AAFSC · 2020–2024
Training that
builds resilience.
Building a training department from the ground up for a behavioral health and family services workforce.
- Role
- Director of Training, Development & Technical Assistance
- Organization
- Arab American Family Support Center
- Focus
- Onboarding · Trauma-informed practice · Compliance
The need
A growing workforce needed consistent onboarding, practice development, and coordinated training compliance across case planning and clinical roles.
My role & contribution
I built the training department, designed onboarding, facilitated training, and coordinated technical assistance with NYC’s Administration for Children’s Services.
Key decisions in the training system
The work combined new-employee orientation, trauma-informed practice, needs assessment, and evaluation. Technical assistance and ACS coordination connected staff development with program requirements.
Training
Training & technical assistance
Building training systems and delivering trauma-informed practice for frontline, behavioral health, and family services workforces.
Director of Training, Development & Technical Assistance
Built AAFSC's training department from the ground up — designing onboarding, trauma-informed practice training, and technical assistance for a 120+ person behavioral health and family services workforce, while coordinating training compliance with NYC's Administration for Children's Services (ACS).
Community Resiliency Model
Certified Coach, Trauma Resource Institute
Solution Based Casework
Certified Master Trainer
New Employee Orientation
Designed & facilitated for 100+ staff
Technical Assistance
Cross-agency coordination with ACS
Training Needs Assessment
Program design & evaluation
Workforce Onboarding
120+ staff across case planning & clinical roles
What the evidence shows
The scale of onboarding, CRM delivery, and training compliance describes the scope of the training function. The competencies and systems described in this case study connect those figures to the actual work.