Education · Training · Workforce Development

Training that builds resilience.

Leading curriculum design, trauma-informed training, and technical assistance for professionals serving vulnerable populations — across nonprofit, behavioral health, and international development settings.

Certified CRM Coach — Trauma Resource Institute Certified Master Trainer — Solution Based Casework
120+
Staff onboarded
90+
Professionals CRM-trained
98%
Training compliance
8+
Courses built

§ 01 — Training

Training & technical assistance

Building training systems and delivering trauma-informed practice for frontline, behavioral health, and family services workforces.

2020 – 2024
Arab American Family Support Center (AAFSC)

Director of Training, Development & Technical Assistance

Built AAFSC's training department from the ground up — designing onboarding, trauma-informed practice training, and technical assistance for a 120+ person behavioral health and family services workforce, while coordinating training compliance with NYC's Administration for Children's Services (ACS).

01

Community Resiliency Model

Certified Coach, Trauma Resource Institute

02

Solution Based Casework

Certified Master Trainer

03

New Employee Orientation

Designed & facilitated for 100+ staff

04

Technical Assistance

Cross-agency coordination with ACS

05

Training Needs Assessment

Program design & evaluation

06

Workforce Onboarding

120+ staff across case planning & clinical roles

§ 02 — Portfolio

Course development

From workforce reintegration to GED prep — self-paced learning built for adult learners navigating real circumstances.

Zindagi Taza course walkthrough preview
Walkthrough · Seefar Foundation

Inside the Zindagi Taza courses

A guided walkthrough of the self-paced Moodle courses I built for Afghan returnees — from a learner's first screen through the interactions, media, and assessments that carry them to completion.

Press play to watch →
Refugee Youth Leadership course walkthrough preview
Walkthrough · USAHello

Inside the Refugee Youth Leadership courses

A guided walkthrough of the civic-leadership courses I built for two cohorts of Refugee Youth Leaders — covering U.S. law, community and civic engagement, public speaking, and mental health and self-care.

Press play to watch →
Seefar.Org · Current01

Zindagi Taza Program

Four self-paced courses for Afghan deportees returning from Europe, including Adaptive Counseling and Confidence in Action (Wellbeing) modules — built on Moodle with H5P.

MoodleH5PTrauma-Informed
USAHello02

GED Preparatory Course

Free asynchronous course covering all four GED subjects. 80 revised lessons, 68 animated videos, and 700+ interactive practice questions built in LearnDash with H5P.

LearnDashH5PCamtasia
USAHello03

Citizenship Educators Training (CETP)

Online training for citizenship educators. 5 modules, 200+ questions, AI-generated Synthesia videos. Piloted in Houston Metro with 200+ enrollees and 50%+ completion.

SynthesiaLearnDashH5P
USAHello · ORR-Funded04

Civic Leadership for Refugee Youth

Five self-paced courses for two cohorts of Refugee Youth Leaders — covering U.S. law, civic engagement, public speaking, and mental health and self-care.

ORRYouth Leadership5 Courses

§ 03 — About

Background

Before moving into learning and development, I worked directly with families experiencing domestic violence, substance use, poverty, and behavioral health challenges as a case planner. That direct-service foundation continues to shape how I approach trauma-informed training, resilience, and professional development today.

At AAFSC (Arab American Family Support Center), I built the organization's training department from scratch — designing onboarding, delivering trauma-informed practice training, and coordinating technical assistance across a 120+ person behavioral health and family services workforce. I'm a certified CRM coach and Solution Based Casework master trainer.

I also build self-paced digital courses: currently developing four courses for Seefar.Org's Zindagi Taza Program, and previously the GED Prep Course, CETP, and Refugee Youth Leadership series at USAHello. My work spans direct service, workforce training, and online education — skills that transfer cleanly across nonprofit, behavioral health, and corporate L&D contexts.

Further back, I spent about eight years in nonprofit communications and digital media across Pakistan — with organizations working in humanitarian response and disaster preparedness, health, conflict-affected regions, rural development, and strengthening parliamentary performance. Producing multilingual materials and telling people's stories under difficult conditions is where my instinct for audience, clarity, and cultural context first took shape.

Direct service is the foundation that shapes how I approach trauma-informed training, resilience, and professional development.

§ 04 — Toolkit

Skills & tools

Training & Facilitation

Community Resiliency ModelSolution Based CaseworkNew Employee OrientationTraining Needs AssessmentTechnical AssistanceTraining Evaluation

eLearning & LMS

Articulate Rise 360MoodleH5PLearnDashCornerstoneTalentLMSSynthesiaCamtasiaAdobe Suite

AI Tools

ClaudeChatGPTGemini

Project Management

AsanaWrikeSlack

Productivity & Collaboration

MS WordPowerPointExcelSharePointTeamsGoogle DocsGoogle SheetsGoogle SlidesLooker Studio

§ 05 — Contact

Let's build training that lasts.

Open to education, training, and workforce development leadership roles — including curriculum strategy, trauma-informed facilitation, and technical assistance — across nonprofit, public health, and corporate L&D contexts.

Sugar Land, TX · Central Time Noor Muhammad © 2026